Frequently Asked Questions

Answers about errands, household organizing, light laundry and weekly or monthly support for busy adults and families in Essex County, NJ.

What areas do you serve?

We serve Essex County, New Jersey and nearby communities, with a current focus on Newark, Montclair and Bloomfield. Contact us to confirm availability in your town.

Can I hire you if I simply have a busy schedule?

Absolutely. Heart & Hands helps busy professionals, working families, new moms, caregivers and individuals handle errands, household tasks and everyday responsibilities. Adults of all ages are welcome.

What does light organizing include?

Sorting everyday items, tidying small areas, organizing paperwork and helping make spaces more manageable. It does not include heavy cleaning, moving large furniture or major home organization projects.

How does grocery shopping work?

Send your shopping list and preferred stores in your appointment notes or business email before service. We can shop on your behalf or pick up an order you have already placed and paid for with the store. Grocery errands are limited to two stores maximum per visit. Clients pay for groceries and other purchases; shopping and payment arrangements are confirmed before the errand begins. NO TRANSPORTATION.

What is the minimum booking time?

Hourly Everyday Support is $60 per hour with a two-hour minimum ($120). Additional approved time is $15 per started 15-minute increment. Hourly visits are limited to four hours per client, per day, subject to availability.

Can a Weekly Reset visit be customized?

Yes. Weekly Reset is $165 for one visit of up to three consecutive hours. Each weekly visit is charged separately. Monthly Reset is $180 for one visit per month of up to three consecutive hours, or $120 for a two-hour monthly visit or $240 for a four-hour monthly visit. Reset time cannot be split across days or separate visits. We agree on priorities; every requested task may not fit within the visit.

What payment methods do you accept?

Book standard household visits through Book Your Visit on this website. Choose your service here; a secure Square tab opens for you to select an available time and pay by credit or debit card. Afterpay is also shown where available at checkout; eligibility and terms are determined by Afterpay. Full service payment is collected at booking. Each weekly or monthly visit is booked and paid separately. Custom services are quoted first and may use a Square invoice. A signed service agreement is still required before service begins. Purchases and approved expenses are separate.

Are there additional fees?

Mileage is $0.75 per mile for the agreed errand route, from the first store through the final delivery. The provider’s commute from home and return home are excluded. Parking, tolls and client purchases are additional. Other pickup routes, mileage and applicable costs are disclosed and approved before booking.

How far in advance should I book?

Book at least 48 hours before your service time. Online appointments are available Tuesday 8 AM–8 PM and Saturday 7 AM–noon, Eastern time, with 60 minutes reserved between visits. Choose an available start time and complete payment to book. Contact us for custom requests or other days.

Who provides my services?

Heart & Hands is owner-operated by Aquilla Little, providing personalized, dependable support with professionalism, respect and care.

How do I get started?

Select Book Your Visit on this website, choose a 2-, 3- or 4-hour Everyday Support visit or the Weekly Reset, then select an available time and pay in the secure Square tab. Monthly resets use the same standard visit options. For mobile notary, short home check-ins, remote work or custom needs, call/text 973-370-2621 or email heartandhandseveryday@gmail.com first.

What services are outside your scope?

NO TRANSPORTATION. We also do not provide medical care, personal care or childcare. This includes lifting or transferring people, bathing, toileting, feeding and medication administration. Appointment chaperone support means we meet you at the doctor’s office or another agreed-upon appointment location and accompany you during the visit.

Can you wait at my home for a repair or delivery?

Yes. We can be present during an agreed-upon appointment window for repairs, deliveries, cable or utility visits and other scheduled service appointments.

Who pays for groceries, prescriptions and other purchases?

Clients are responsible for purchase costs. Arrangements must be confirmed before shopping or errands begin.

Can a service request be declined?

Yes. We may decline, modify or discontinue requests outside our service scope, in unsafe environments or when a task cannot be completed safely. We explain the reason clearly.

Are you insured and bonded?

Yes. Heart & Hands Everyday Support Services LLC is Fully Insured & Bonded.

Can I book one visit or recurring help?

You can request a one-time visit or choose weekly or monthly support. We agree on the tasks, schedule and price before confirming your booking.

What does new mom household support include?

Practical help with grocery and essential-item errands, light laundry, folding, organizing and household resets while you adjust to life with a new baby. This service does not include childcare, personal care or medical care.

Can you check on my home and water plants while I am away?

Yes. A basic home check-in is $45 for up to 30 minutes, with distance and access confirmed before booking. It can include agreed mail/packages, checking agreed areas and plant watering using your written instructions. This is an exception to the household two-hour minimum. No security monitoring or specialist plant care. Waiting for a service provider uses hourly pricing.

Do you offer mobile notary appointments?

Yes. The mobile/travel fee is $40 plus applicable New Jersey notarial fees. General specified acts are $2.50 per act; certain real-estate acts have different fees. We quote the travel and act fees before booking. The household two-hour minimum does not apply. Bring required identification and a complete document; do not sign until instructed. We cannot provide legal advice, choose the notarial act for you, notarize without required identity/presence requirements or notarize a document that cannot legally be notarized.

How much light laundry can I request?

Light laundry is limited to under 30 lb total per visit and includes washing, drying, folding and putting away everyday clothing, as agreed when booking. Bulky bedding, rugs and heavily soiled items are not included.

Do I need to sign a service agreement?

Yes. A signed service agreement and required payment are due before any service begins.

What does appointment chaperone support include?

We meet clients at the doctor’s office or another agreed-upon appointment location and accompany them during the visit. Support can include reminders, check-in and everyday paperwork. NO TRANSPORTATION.

How many hours can I book in one day?

Hourly bookings have a two-hour minimum and a four-hour maximum per client, per day, subject to availability. Weekly and monthly Reset packages follow their listed terms.

What if my hourly tasks are finished in less than two hours?

The $120 minimum booking charge still applies when the agreed tasks are completed early. Unused time within the two-hour minimum is not refunded. Any additional time and charges must be approved before work continues.

Can you pick up or drop off dry cleaning?

Yes. Use your appointment notes or business email to provide the cleaner’s name and address, pickup or drop-off details, preferred date and any collection instructions. Clients pay the cleaner’s charges.

When does the billing clock start and stop?

For household visits, time starts when I arrive at the agreed location and ends when the agreed service visit is completed. For errands, it starts when I arrive at the first agreed store or pickup location and ends after the final delivery is completed. Shopping, checkout lines, pickup waits and travel between agreed stops count toward booked time.

What if a grocery item is unavailable?

I contact you before making a substitution or exceeding your spending limit. If I cannot reach you, I skip the item.

What if my pickup is not ready?

I contact you to decide whether to wait or change the plan. Waiting counts toward booked time. Another trip requires a new agreement.

Where is laundry done, and who pays for supplies?

We confirm before booking whether we will use your machines or a laundromat. Clients supply detergent or approve its purchase and pay laundromat fees. Washing and drying time during the visit counts toward booked time. Light laundry must be under 30 lb per visit.

What if I am unavailable or you cannot get inside?

We contact you if access is unavailable. Access arrangements, waiting time and any missed-visit terms are confirmed in your quote and service agreement before booking.

What is the cancellation and rescheduling policy?

Cancellation and rescheduling deadlines, any applicable fee and refund terms are confirmed in your written quote and service agreement before booking. Review these before agreeing to service.

What if Heart & Hands cancels before service?

You may choose to reschedule or receive a full refund of your service payment.

Ready for a helping hand?

Call or text 973-370-2621 · Email Heart & Hands

Book Your Visit • Email Heart & Hands